Frequently Asked Questions
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Check out our rates and availability page
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Standard Booking Policy
Booking Period:
Reservations for members and public can be made up to 180 days / 6 months in advance
Payment:
Full payment is due at the time of booking.
Membership discounts (HI and ACC) should be applied at the time of booking.
Accepted payment methods are credit cards: Mastercard, and Visa.
Changes:
Bookings are not transferrable to another party.
Membership discounts must be applied at the time of booking.
Cancellations:
Cancellations made with 48 hours’ notice or more are eligible for a full refund less a 6% administrative fee.
Cancellations made with less than 48 hours’ notice and/or no-shows will be subject to paying for the first night's stay and a 6% admin fee on the refund amount.
Refunds:
Any refund is subject to a 6% administrative fee.
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Yes! $3.00 per wash and dry.
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We do not supply shampoo and conditioner. We do supply dish soap and hand soap.
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All our locked doors have smart locks, we will email you your personalized door codes.
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180 days in advance and 1 year in advance for exclusive bookings.
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Our facility has onsite free parking for all guests. We have a loading zone in front of the main hostel and a seasonal loading zone in front of the bell cabin (a 200-meter road to the bell cabin is closed during the winter).
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HI Canmore is nestled into the forest, which means we are in a highly protected environmental space. No fires are permitted on the property.
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There is a designated smoking area in the lower parking lot.
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Check-in time is 3:00 pm. Early check-in may be accommodated based on availability.
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Guests are welcome to store luggage and belongings in the hostel’s secure storage area until check-in.
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Check-out time is 10:00 AM. Late check-out may be arranged in advance, subject to availability and additional fees. Please inquire through the front desk or via email.
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The hostel does not accommodate guests under 18 years of age if traveling without a parent or legal guardian. The primary contact for reservations must be at least 18 years old.
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Children aged 12 and under can only stay in private rooms or privatized dorms and must be accompanied by a parent or legal guardian. Children aged 13 to 17 can stay in shared accommodation when accompanied by a parent or guardian. Failure to comply will result in automatic booking cancellation.
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No animals are permitted in the hostel, except for certified guide or service dogs.
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The hostel has a maximum stay of 14 days (about 2 weeks) within a calendar year. Requests for longer stays can be made to the hostel management, subject to approval at the discretion of the hostel manager.